Frequently Asked Questions | Dragon Chewer Wholesale Packaging

Find answers to the most common questions about ordering wholesale cannabis packaging from Dragon Chewer — including shipping, custom packaging, child-resistant products, compliance labels, returns, and more. Can't find what you're looking for? Contact us at sales@dragonchewer.com or 661-206-7134.

About Dragon Chewer

What is Dragon Chewer?

Dragon Chewer is a USA-based wholesale cannabis and mushroom packaging supplier with over 900 products — including child-resistant bags, pop-top flower bottles, pre-roll tubes, pre-roll boxes, mylar barrier bags, glass jars, compliance labels, and custom packaging. We serve dispensaries, cannabis brands, cultivators, processors, delivery services, mushroom operators, and smoke shops with wholesale pricing starting at $0.04/unit. Free shipping on eligible orders; no tariffs or hidden fees.

Where is Dragon Chewer located?

Dragon Chewer HQ is located at 4514 Runway Drive, Lancaster, CA 93546. We are conveniently located next to our manufacturing facility, which allows us to offer made-in-USA packaging options with fast turnaround times.

What are Dragon Chewer's hours of operation?

Our team is available Monday through Friday, 8:00 AM – 4:30 PM PT (Pacific Time). We are closed on weekends and major holidays.

How do I contact Dragon Chewer?

You can reach us by email at sales@dragonchewer.com or by phone at 661-206-7134. We respond to all email inquiries within one business day. For urgent or time-sensitive requests, we recommend calling during business hours.

Does Dragon Chewer offer local pickup?

Yes — local pickup is available at our Lancaster, CA location. Please contact us at sales@dragonchewer.com or 661-206-7134 to arrange your order. Allow a minimum of one business day for processing before pickup. We now also offer local pickup at our Oklahoma City, OK location. 

Ordering & Pricing

What is the minimum order quantity (MOQ)?

Minimum order quantities vary by product. Many items are available in 100-unit trial cases, with standard wholesale quantities ranging from 33 to 1,150 units per case. There is no minimum total order value — order only what you need. For quantities beyond what is listed on our website, contact our sales team for custom pricing.

Does Dragon Chewer offer quantity price breaks?

Yes. Most products on our website include tiered quantity pricing — the more you order, the lower your per-unit cost. For order quantities that exceed the tiers listed on a product page, contact an account manager at sales@dragonchewer.com or 661-206-7134 to discuss volume pricing.

Does Dragon Chewer offer wholesale accounts?

Yes. We have dedicated account managers available to support wholesale customers with personalized pricing, recurring order management, and product recommendations. Call 661-206-7134 or email sales@dragonchewer.com to set up your wholesale account.

Does Dragon Chewer offer distributor accounts?

Yes. Distributor accounts are available for qualifying businesses. Please note that all orders placed under distributor, drop-ship, or wholesale-tagged accounts are considered final sale and are not eligible for returns. Contact us at 661-206-7134 to learn more and set up your account.

What payment methods does Dragon Chewer accept?

Orders placed through our web store are processed securely via a third-party payment processor. Additional payment methods may be available for select accounts. Please contact us at 661-206-7134 for details. Note: our web store does not store payment information — once an order is placed, we are unable to make changes to it.

Is there a sample pack available?

Yes. Our Packaging Sample Pack lets you evaluate our most popular containers, bags, tubes, and jars before committing to a bulk order. It's the fastest way to assess sizing, materials, and finishes with your products in hand.

Shipping & Processing

Does Dragon Chewer offer free shipping?

Yes — free economy/ground shipping is available on select items. Look for the "Free Shipping" banner on eligible product pages. Free shipping applies to the contiguous United States only (Alaska and Hawaii excluded) and is not available on distributor accounts. There are no tariffs or hidden fees added at checkout.

What are Dragon Chewer's processing times?

Most orders are processed and have a shipping label created within 24 hours. Please allow up to two business days for processing. We ship Monday through Friday (excluding holidays), with carrier pickup occurring between 1:00 PM – 4:00 PM PT. Placing your order early in the morning increases the likelihood of same-day processing.

Which shipping carriers does Dragon Chewer use?

We primarily ship via USPS and UPS for domestic orders. For orders of pallet size or larger, we offer LTL (less-than-truckload) and full truckload freight services. If you require a specific carrier, please contact us at 661-206-7134 before placing your order.

Does Dragon Chewer offer expedited shipping?

Yes — expedited shipping is available upon request. Expedited shipping fees are paid by the customer. Please be aware that once an order is in transit, we are not responsible for carrier delays. Contact us at 661-206-7134 to request expedited shipping before placing your order.

Does Dragon Chewer ship internationally?

International shipping is available but cannot be processed through our website at this time. To place an international order, please contact us at sales@dragonchewer.com or (+1) 661-206-7134 and we will arrange a custom quote and shipment.

Does Dragon Chewer offer freight shipping?

Yes. For orders that are pallet-sized or larger, we typically ship via freight. We offer both LTL and full truckload service. Our team may contact you with delivery logistics questions (lift gate requirements, delivery contact, etc.) to ensure a smooth delivery.

What happens if I enter an incorrect shipping address?

Please review your shipping address carefully before placing your order. If a package is undeliverable or returned to us due to an incorrect or incomplete address, the customer is responsible for the cost of reshipping. Dragon Chewer is not liable for lost or missing packages resulting from an address error at checkout. If a label has already been created, any address change will require the customer to cover additional postage and fees.

Do Dragon Chewer's products ship to all 50 states?

Yes. Dragon Chewer sells packaging supplies — not cannabis — so our products ship legally to all 50 states. Free shipping applies to eligible orders in the contiguous United States. Alaska, Hawaii, and international destinations require contacting our sales team directly.

Returns & Refunds

What is Dragon Chewer's return policy?

We accept returns on eligible items within 14 business days of delivery. Items must be unused, in original condition, and returned in original or equivalent secure packaging. The following are not eligible for return: used or damaged items, custom/personalized orders, sale/clearance items, and orders under distributor, drop-ship, or wholesale-tagged accounts. All approved returns receive store credit only. For full details, see our Refund Policy.

How do I report a damaged, defective, or missing item?

Contact us at sales@dragonchewer.com within 14 business days of delivery. Please include your order number, a description of the issue, and photos where applicable. We respond to all inquiries within 24 hours on business days. If the issue was our error, we will cover return shipping costs.

How long does a refund take?

Once we receive and inspect your return, we will notify you of the outcome within 1–2 business days. Approved returns are issued as store credit only (no cash or card refunds) and are applied to your account within 1–2 business days of approval.

Custom Packaging

Does Dragon Chewer offer custom packaging?

Yes — Dragon Chewer offers a full range of custom packaging solutions including custom-printed mylar bags, custom labels, direct print and pad printing on containers, custom paper boxes, custom container colors, and custom engraving on select products. Visit our Custom Packaging collection to browse online options, or contact us at sales@dragonchewer.com for a custom quote.

What are the MOQs for custom packaging?

MOQs vary by product and customization type. Custom labels have a lower MOQ and are a great starting point for smaller brands, while custom engraving and full direct-print orders carry higher minimums. Contact us at 661-206-7134 or sales@dragonchewer.com to discuss your specific project and get a quote.

What are the lead times for custom packaging?

Custom labels and direct print orders typically take 12–16 business days from proof approval. Custom sleeve boxes (such as the CoverLock slider) take approximately 20–30 business days post-proof approval. Custom mylar bags generally range from 25-45 days depending on current production capacity. Expedited custom options may be available — contact us to discuss your timeline.

What file format is required for custom artwork?

For the best print quality, we require an Adobe Illustrator (.ai) file that is vectorized and fully outlined. We can accept .pdf files for most jobs, but print quality will be limited to the resolution of the supplied file. When you place your custom order, we will provide a template for your designer to work from.

Does Dragon Chewer offer custom mylar bags?

Yes. We offer both custom labels for mylar bags and custom direct digital print on mylar. Our direct digital print option features a low MOQ and fast turnaround. For high-volume child-resistant mylar bag orders with full custom print, contact us for a quote. Browse our mylar bag collection for stock options.

Does Dragon Chewer offer custom container colors?

Yes. Our HIGHLOCK made-in-USA packaging containers and jars are fully customizable with your brand colors. Provide us with a Pantone color code and our team will walk you through options and availability. Because these are manufactured at our Lancaster, CA facility, MOQs are low and turnaround times are fast.

Does Dragon Chewer offer in-house label application?

Yes. We offer label application in-house for most of our packaging products. This means you can receive your packaging fully labeled and ready for processing or retail — saving time and reducing per-unit costs compared to applying labels yourself.

Does Dragon Chewer offer direct print or pad printing?

Yes — both UV direct print and pad printing are available on select containers and jars. Direct or pad printing is the most professional way to brand a rigid container, creating a premium presentation without a label overlay. Contact us to discuss which products are compatible and get a quote.

Does Dragon Chewer offer custom paper boxes?

Yes. Custom paper box designs are available, though the design and production process is more involved than standard label work. Please reach out to an account manager at sales@dragonchewer.com with your specifications to get started.

Does Dragon Chewer offer graphic design services?

Our team can assist with placing your existing artwork onto our templates and making minor adjustments, but we do not offer full graphic design services. If you need a design built from scratch, we can connect you with trusted designers in our network. Contact us at sales@dragonchewer.com to be introduced.

Compliance & Child-Resistant Packaging

Are Dragon Chewer products child resistant?

Many of our products are child-resistant (CR) certified, and several product lines are exclusively CR. All CR products are designed to meet CPSC standards under the Poison Prevention Packaging Act (PPPA), the federal framework underlying most state cannabis packaging requirements. Look for "Child Resistant" in the product name or use the CR filter on collection pages to find compliant options.

What compliance labels does Dragon Chewer carry?

We carry state-specific THC universal symbol compliance labels for California, Colorado, Oregon, Oklahoma, Washington, Michigan, Montana, New York, New Mexico, Minnesota, Maine, Massachusetts, and other regulated markets. We also carry generic strain labels and DYMO thermal-compatible label options. Browse our compliance label collection to find your state.

Are Dragon Chewer products legal to ship nationwide?

Yes. Dragon Chewer sells packaging supplies and compliance labels — not cannabis or cannabis-derived products. Our products ship legally to all 50 states. It is the customer's responsibility to verify that the packaging they select meets their state's specific regulatory requirements.

Sustainability

Are Dragon Chewer products recyclable?

All PP (polypropylene) and ABS products in our catalog are 100% recyclable. We encourage customers to recycle packaging after use.

Does Dragon Chewer offer eco-friendly or sustainable packaging?

Yes. Dragon Chewer is actively expanding our sustainable packaging line. All HIGHLOCK made-in-USA products use an EcoPure® additive that accelerates the natural biodegradation process (ASTM D-5511 and USDA certified). We also work with alternative materials such as hemp fiber to reduce the plastic content of our products. Email sales@dragonchewer.com to learn more about sustainable options for your product line.

California note: California regulations restrict the use of biodegradability claims on packaging sold in-state. California customers should contact us for compliant product descriptions.

Does Dragon Chewer offer plastic-alternative packaging materials?

Yes. Hemp fiber filler materials can significantly reduce the plastic content required to produce a product. We are also incorporating recycled ocean plastic (PCR) and other alternative materials across our product line. Contact us for the latest options.

Does Dragon Chewer have a recycling program?

We are developing a program to accept returned PP containers and jars at our Lancaster, CA location for full recycling — giving products a second life at our on-site manufacturing facility. Stay tuned for updates on this program.

Products & Catalog

What products does Dragon Chewer carry?

Dragon Chewer carries 900+ wholesale cannabis packaging products across every major category:

Does Dragon Chewer carry Made in USA products?

Yes. Dragon Chewer carries a dedicated line of Made in the USA cannabis packaging products, manufactured at our Lancaster, CA facility. Domestic sourcing supports US manufacturing, reduces supply chain risk, and gives brands a genuine American-made story for their customers.

Does Dragon Chewer carry mushroom packaging and grow supplies?

Yes. Dragon Chewer serves functional mushroom, nootropic, and alternative wellness operators with the same wholesale-first approach as cannabis. We carry mushroom-specific grow supplies and packaging. Browse our Mushroom Grow Supplies collection or contact us for bulk pricing.

Still have questions? Contact our team at sales@dragonchewer.com or call 661-206-7134. We're here Monday–Friday, 8am–4:30pm PT.

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