Dragon Chewer FAQ - Custom Packaging & General Information

Section 1 - Basic FAQs

Dragon Chewer HQ is located at 45428 Trevor Ave, Unit A, Lancaster, CA 93545. Our hours of operation are Monday - Friday 9AM-5:00PM PST.

For email - sales@dragonchewer.com If you would like to speak to a representative on the phone, please call our main line 661-206-7134.

YES! Please contact us at sales@dragonchewer.com or 661-206-7134 to place your pick up order. We will need 1 business day processing time before you can pick up your order.

YES. We have account managers ready to serve all of your needs. Please call us at 661-206-7134 to speak to an account manager today to setup your wholesale account.

YES! We have account managers ready to serve all of your needs. Please call us at 661-206-7134 to speak to an account manager today to set up your wholesale account.

Our website offers quantity price breaks or discounts on most items. If you’re interested in quantities that exceed what is offered on our website, please contact an account manager to help you get the best price possible.

Section 2 - Shipping / Returns FAQs

We wanted to always offer our valued customers with the lowest wholesale prices in the most transparent way possible. For us to achieve this goal, we had to be different. With our years of experience in distribution, we have gathered a lot of data to help us understand average shipping costs. For us to ensure the purchase price remains at the lowest wholesale price, we created a free shipping by weight instead of by dollar amount. This allows us to offer deeper quantity discounts and be more transparent with our pricing from start-to-finish. If you ever have shipping concerns or questions, please call us 661-206-7134.

Although not available through the website, we do offer international shipping. Please contact us at (+1) 661.206.7314 to place your order.

 

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Dragon Chewer does offer expedited shipping. Please call us at (+1) 661.206.7314 to place your order. Expedited shipping fees will be paid by the customer. Additionally, we cannot refund and are not responsible for delays in transit. We have been experiencing severe shipping delays, so please be aware of this when you contact us for expedited shipping.

We ship Monday through Friday (excluding holidays). Most orders ship within 24 hours of being processed, but please allow up to two business days. Our logistic pickups occur between 1PM-4PM Monday-Friday. Please place your order early in the morning to increase your chances of the order going out the same day.

We use USPS and UPS for domestic shipments. If you’re looking for a specific carrier or have additional requests, please contact us (+1) 661.206.7314.

Payments on our web store are processed using a third party payment processor. We do accept other payment methods for select accounts. Please contact us (+1) 661.206.7314 for more information.

We do offer multiple freight services. If your order is equal to or exceeds a pallet, we will likely send your order with a freight service. We may contact you about logistic questions, such as, - lift gate needed, contact for delivery, etc. to ensure delivery goes smoothly.

 

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Section 3 - Custom Packaging FAQs

We offer it all! Each custom job is unique. We do our best to streamline the process and have account managers ready to walk you through the process. Most of our custom options include, but are not limited to, custom labels, custom direct print, custom printed bags, custom container colors and even custom engraving for select products.

MOQ always depends on the custom medium. Our custom labels require a smaller MOQ, but our custom engraving has a much higher MOQ. Please contact us to learn more about your specific custom request. (+1) 661.206.7314

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Section 4 - Sustainable Packaging FAQs

 

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