FAQ

Dragon Chewer HQ address is 4514 Runway Drive, Lancaster, CA 93546. Our hours of operation are Monday - Friday 9AM-5:00PM PST.

For email - sales@dragonchewer.com If you would like to speak to a representative on the phone, please call our main line 661-206-7134.

YES! Please contact us at sales@dragonchewer.com or 661-206-7134 to place your pick up order. We will need 1 business day processing time before you can pick up your order.

YES. We have account managers ready to serve all of your needs. Please call us at 661-206-7134 to speak to an account manager today to setup your wholesale account.

YES! We have account managers ready to serve all of your needs. Please call us at 661-206-7134 to speak to an account manager today to set up your wholesale account.

Our website offers quantity price breaks or discounts on most items. If you’re interested in quantities that exceed what is offered on our website, please contact an account manager to help you get the best price possible.

We offer free shipping on select items. This is easy to locate on our website. You will see a banner "free shipping" on all items that are available with free shipping. We do not offer free shipping on distributor accounts. 

Although not available through the website, we do offer international shipping. Please contact us at (+1) 661.206.7134 to place your order. 

 Please click here to view our shipping policy. For returns & refund, please click here. 

Dragon Chewer does offer expedited shipping. Please call us at (+1) 661.206.7134 to place your order. Expedited shipping fees will be paid by the customer. Additionally, we cannot refund and are not responsible for delays in transit. We have been experiencing severe shipping delays, so please be aware of this when you contact us for expedited shipping.

We ship Monday through Friday (excluding holidays). Most orders ship within 24 hours of being processed, but please allow up to two business days. Our logistic pickups occur between 1PM-4PM Monday-Friday. Please place your order early in the morning to increase your chances of the order going out the same day.

We use USPS and UPS for domestic shipments. If you’re looking for a specific carrier or have additional requests, please contact us (+1) 661.206.7134. We also freight both LTL and full truck load.

Payments on our web store are processed using a third party payment processor. We do accept other payment methods for select accounts. Please contact us (+1) 661.206.7134 for more information.

We do offer multiple freight services. If your order is equal to or exceeds a pallet, we will likely send your order with a freight service. We may contact you about logistic questions, such as, - lift gate needed, contact for delivery, etc. to ensure delivery goes smoothly.

We offer it all! Each custom job is unique. We do our best to streamline the process and have account managers ready to walk you through the process. Most of our custom options include, but are not limited to, custom labels, custom direct print, custom printed bags, custom container colors and even custom engraving for select products. Please click here to view our custom packaging page to browse our online options. 

MOQ always depends on the custom medium. Our custom labels require a smaller MOQ, but our custom engraving has a much higher MOQ. Please contact us to learn more about your specific custom request. (+1) 661.206.7134.

We have very fast solutions in place. We can produce custom labels in 12-16 business days. Custom direct print is around the same time. Additionally, we can offer expedited solutions, so please contact us about your specific inquiry. 

We offer both custom labels for mylar bags and custom direct print. Make your brand stand out with custom designs! Our direct digital print has a low MOQ and fast turnaround. If you're interested in high quantities and child resistant bags, we can do that that as well! 

We offer label application in-house for all of our packaging products. This allows you to get your packaging fully ready for processing and selling. Skip the extra steps and a save money and time with our in-house label application. 

YEP! Our HIGHLOCK made in the USA packaging containers and jars are fully customizable with customer colors. Give us a pantone color and we will give you options. Since these are made at our manufacturing location in Lancaster, CA, we have low MOQs and fast turnaround times. 

Pad printing and UV direct print available. Make your packaging container premium with direct or pad printing solutions. This is the most professional way to brand your container or jar. 

Our team will help you get your design on a template and make slight changes. However, we do not offer full design work. We have a great network of graphic designs that we can help you connect with to make your dreams a reality. 

For the best results and the highest quality, we recommend a .ai (adobe illustrator) file format that is vectorized and outlined. However, we can accept .pdf files for most jobs, but the quality will only be as good as the file. 

YEP! Have you noticed we can do just about everything yet? Paper box designs are a little more complex, so please reach out to an account manager with your inquiry and details sales@dragonchewer.com

 All PP & ABS products are 100% recyclable, please recycle. 

 Dragon Chewer is paving the way for more sustainable packaging products. Currently, all HIGHLOCK products made in the USA are using an additive that accelerates biodegradation. Moreover, we are using alternative materials such as hemp fiber to reduce the amount of plastic necessary. Ask us about sustainable packaging products to fit your produce line - sales@dragonchewer.com

Filler materials such as hemp fiber are a great solution to dramatically reduce the plastic needed to produce an item. Also, using plastic alternatives and recycled ocean plastic are all new solutions Dragon Chewer is putting in place. 

We are working on a new solution to bring back PP containers or jars to our location for recycling. Since we are located right next to our manufacturing facility, we can fully recycle our containers and give them a new life!